PC-cillin Internet Security 2004 also includes standard fare such as on-demand and on-access scanning, automatic updates, email scanning, quarantine, and a host of other features all packaged in a single console. Ease-of-use and flexibility seem to be the hallmark of this console, with an interface that is very pleasing, well laid out, and extremely intuitive. Trend even thought of the little things - no matter what level of the console you are on, the Update Now and Scan Now features are just a click away.
The integrated firewall feature masks the PC in full stealth mode according to ShieldsUp! tests run at GRC.com. The PC-cillin firewall is a stateful firewall that silently blocks unsolicited intrusions, prevents backdoors from accessing the Internet, and keeps the system protected from Internet worms and hackers.
Support: Trend Micro provides one year of free phone support. Such service is nearly unheard of these days and one might expect the support to be less than adequate. However, a call to the 800 number (yep, even a toll-free number ) led to a friendly support technician named Miles. Tasked with retrieving a lost serial number (a common user dilemma), Miles consulted his database and within moments had retrieved the correct information. Until then, I had almost forgotten what good tech support could be like. For those who prefer, a year's free email support is also included. However, the entire product is designed so well, it's likely you'll never have a need to call or email for support. But if you ever do, say hello to Miles for me.
