How to Say You're Sorry

If you've ever been the victim of a Twitter, Facebook, or IM phishing scam, you've experienced first-hand the problem it creates for all your contacts. Suddenly messages that claim to be from the real you are being sent to all your contacts and those messages contain malicious links or attachments. Because your friends/family/colleagues know and trust you, they're more likely to click the link or open the attachment, thus exponentially furthering the spread of the malware.

So what does propel folks to click these links - and how do you clear things up with your contacts after the fact? Suzanne Choney of MSNBC provides the answers: How to apologize after spreading spam.